Last updated July 4, 2026
Thank you for choosing Elvo Market! We process and ship every order with the greatest care. Here's everything you need to know.
Delivery time & processing
Every package includes a tracking number, and shipping is completely free on all US orders — no minimum required.
After placing your order, you have 24 hours to cancel it free of charge. After this window, your order is processed as final and you'll receive a shipping confirmation with a tracking link (timing may vary around weekends and holidays).
Your package is typically prepared for shipment within 3–5 business days, and you'll receive a shipping update as soon as it's handed to the carrier.
We aim to deliver your order within 7–15 business days (excluding weekends and holidays), which usually equals about 9–21 calendar days.
Possible delays
In exceptional cases (e.g. high demand or transport issues), delivery may be delayed. If we're unable to deliver within 30 days, you have the right to cancel your order free of charge and receive a full refund.
Tracking
Once your order ships, you'll receive a tracking link to follow your package step by step, plus a shipping confirmation by email with all details.
Returns
Not happy with your order? You can return it within 30 days of delivery. Items should be unused and in their original packaging.
- Return shipping costs are paid by the customer, unless the item is defective or incorrectly delivered.
- Once we've received and inspected your return, we'll refund the full purchase price to your original payment method within 5–7 business days.
To start a return, contact us with your order number — we'll guide you through it.
Damaged or wrong item?
If your order arrives damaged or you received the wrong item, let us know right away — we'll make it right at no cost to you.
Refused deliveries
If a package is refused at delivery without a valid reason, this does not count as a regular return. Any resulting return and handling costs may be deducted from the refund amount. Want to return your order? Please accept the package first, then contact us so we can assist you properly.
Questions about your delivery? Contact us first
Reach out directly at info@elvomarket.com — in most cases we can resolve things faster and more directly than external payment providers. There's a real person on the other end.
Important
Your order is delivered to the address provided at checkout. Please double-check it carefully — incorrect address details can lead to delays or failed deliveries.