Shipping policy

Last updated July 4, 2026

Thank you for your order and for choosing Elvo Market! We process and ship every order with care. Below you'll find everything about our delivery times, shipping service, and your rights.

Processing & delivery time

Every package includes a tracking number, and shipping is completely free on all US orders — no minimum required.

After placing your order, you have 24 hours to cancel free of charge. After this window, your order is processed as final and you'll receive an order confirmation, followed by a shipping confirmation with tracking link (timing may vary around weekends and holidays).

Your package is typically prepared for shipment within 3–5 business days. We aim to deliver within 7–15 business days (excluding weekends and holidays), which usually equals about 9–21 calendar days.

Possible delays

In exceptional cases (e.g. high demand or transport issues), delivery may be delayed. If we're unable to deliver within 30 days, you have the right to cancel your order free of charge and receive a full refund.

Tracking

Once your order ships, you'll receive a tracking link by email so you can follow your package step by step. You can also use the universal tracker via our Track Your Order page. Note that tracking can take 2–3 days to show the first scan — that's normal.

Address accuracy

Your order is delivered to the address provided at checkout. Please double-check it carefully — incorrect address details can lead to delays or failed deliveries.

Refused deliveries

If a package is refused at delivery without a valid reason, this does not count as a regular return and doesn't replace the proper return process. Any resulting return and handling costs may be deducted from the refund amount. Want to return your order? Please accept the package first, then contact us so we can assist you properly.

Questions?

Contact us first at info@elvomarket.com — in most cases we can resolve things faster and more directly than external payment providers. There's a real person on the other end.